Terms & Conditions
We hope you find our site easy and pleasant to use. We would ask you to be particularly careful when ordering items where there are choices of gauge, string end etc. Most of the defaults are set to medium which will satisfy most needs.
We accept credit cards, debit cards and payments via Google Checkout. If you are shopping from outside the UK or EU, place your order and your credit card company will convert the transaction to your own currency.
Shipping And Handling
For high value orders we recommend selecting Royal Mail Special delivery (registered). Heavy and/or bulky items are shipped by Royal Mail parcels or courier at our discretion. Cases over £50 and instruments are sent by independent courier at our discretion e.g UPS, DHL. Full details of delivery options and charges are on our Delivery Prices page or on the checkout page.
Delivery Schedule
Most items are available from stock and will be despatched within 24 hours. Please allow 5 working days for delivery after we have advised you of despatch.
Back Orders
If an item is not in stock we will advise you immediately and place the item on back order, with an option to cancel if preferred.
Tax Charges
All prices are quoted inclusive of UK VAT at 17.5%. Orders placed from outside the EU are charged net of VAT.
Guarantee
All products are fully guaranteed against manufacturing defects.
Contacting Us
If you need to contact us, please email us at sales@rapidreeds.com or telephone 01784 470 930.
Privacy Policy
We respect your privacy. We do not sell mailing lists to other companies, or divulge any of your personal details to other companies or individuals. We only use the information you give us to process your order and provide a quick and convenient service to you in the future. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item.
Returns Policy
All goods are carefully checked before despatch. Faulty items may be returned for exchange or a full refund including postage. Correctly supplied items may be returned, within 14 days of receipt, unused and in the original packing, at your expense for a refund less actual postage costs incurred by us which maybe up to £15.50 for bulky or heavy items such as cases. Your statutory rights are unaffected. Contact us for details of how to return items under this condition.
Remittance Terms
We accept debit and all major credit cards and payment via Google Checkout. Orders paid for by cheque may not be despatched until we receive cleared funds.